![]() Make sure that the card is the right way round in the reader. Make sure the card reader is properly connected to the computer. Reconnect the card reader, change to a different USB port.Disconnect the card reader from the computer.Take your professional card out of the card reader.Remove the certificate card and disconnect the card reader We do not recommend using Internet Explorer (IE) to log in to Kelain. ![]() To log in to Kelain, please use Edge, Firefox, Chrome or Safari as your browser. ![]() In some cases, the problem is resolved after the first instruction, and in some cases it is necessary to carry out all of the measures instructed. The instructions are presented in order from the simplest to the most complicated.Īlways test whether Kelain is functioning properly before moving to the next section. If you get an error message “No certificate received from the card reader” or another error occurs when you log in to the Kelain service, the following measures will help in most cases.
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